Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
I just signed up, how do I login?
We immediately send you an email with your password. If you don’t see it, please check your spam/junk folder. If you still don’t see it, please try to do a password reset.
I just signed up, can you walk me through a typical set up?
Sure, please follow along with this typical setup guide.
I just signed up, how do I track some time?
Please take a look at our typical use guide.
My account stopped working
We send a notification when your trial period is over and if you don’t choose a plan and put in a payment method, a few days later your account is automatically canceled. If you have missed one or both emails, it may come as an unpleasant surprise to you. Please contact us and we’ll reactivate your account shortly to give you time to change to a plan and add your payment method.
How does TimeSheetr help with billing?
The billing page helps the person doing the billing. It has all the billable projects listed and the specifics for each project, so that hourly billing becomes a breeze. If the Zapier integration has been activated, it’s even easier. You can simply select one or more projects and Zapier will add everything to a new invoice for you. Read more about Zapier.
Can I delete old projects or former employees?
You can archive projects if they were created in Timesheetr. If it’s a Basecamp project, it will be archived automatically when you archive it in Basecamp. If you don’t want a particular Basecamp project to show up for certain people you need to remove those people from the Basecamp project. Admins can archive people in Timesheetr.
Can we break out individual tasks for each client?
When you enter time for your day, you can select the client’s project from a drop down and then enter the specifics. Those will then go on the client’s invoice. If the Basecamp integration has been activated, you can even simply select a Basecamp to-do item as the details. Similarly if the project is a Timesheetr project, the to-do items dropdown will populate from any to-do’s that have been created.
How do hourly notifications work?
To set up hourly notifications in Chrome, please visit your Profile page and click the button on the right. Read more.
Can I setup different hourly rates?
Yes, you can add a default rate for the whole organization, then override rate per user, rate per project and even override rate per user per project.
1. The organization’s default hourly rate is set on the Account page.
2. For each user you can override their hourly rate on the team page.
3. For each project (client projects only) on the projects page.
4. For each user per project (click the cog icon next to the hourly rate, only for client projects) also on the projects page.
How to setup Basecamp Classic project synchronization?
To enter the Basecamp Classic account information, follow these steps:
1. Basecamp Activation – In order to use any third-party programs with Basecamp, you must first enable API access to your Basecamp account.
Visit your Basecamp Classic account: https://xxxxx.basecamphq.com/ (use your own account name instead of the xxxxx)
To enable API access, first navigate to your Basecamp Dashboard, then click on the Account tab. You will automatically be on the first tab, which is “Payment/Plans”. If you scroll down on the page, you will see a section on the Basecamp API.
If you don’t see an API section, it means that you’ve already enabled API Access to your account.
2. Copy the token. On the My Info page, you can find it at the bottom of the page. Show Tokens. Copy the token for feed readers of the Basecamp API.
3. In Timesheetr visit the account page (as the Timesheetr account OWNER): https://timesheetr.com/index.php?p=settings/company
4. Select the “Basecamp” tab
5. Select the “Basecamp Classic” tab
6. Enter the Basecamp URL, similar to the example, and paste in the “Account Owner’s token” and hit Save.
7. All users (except admins, who don’t need it) will now have the ability to add their own Basecamp tokens (on THEIR My Info page) to get an individual list of projects. The token is entered on their profile page.
How do admins connect to Basecamp?
You have to log in as the account owner (admins and super admins do not have access), then enable the New Basecamp project synchronization, by visiting the Account page, Select the New Basecamp tab, then click Connect (or Connected if done before). This will open a page on Basecamp.com. Read more.
How do users connect to Basecamp?
Once the owner has set up the Basecamp connection, you’ll be reminded to set up your Basecamp connection. This can be done on your profile page and ensures you always have an up-to-date list of Basecamp projects. Read more.
Does TimeSheetr have a native app for mobile?
Can I give clients access to TimeSheetr?
Yes, your clients can access Timesheetr To-do’s. Visit Settings > Team > Clients, where you can add your clients. Then you can select them on Settings > Projects by clicking the person icon to select who is on a project.
Notes:
– Clients don’t count towards your user total
– Clients can’t track time
– Clients can’t see the planning.
– If there are certain To-do lists that you don’t want your client to see, you should change the visibility of the To-do list.
How do I submit my TimeSheet?
To submit your Timesheet, click the button on the right side of your Timesheet and submit your time for the last or current billing period. Read more…
How to setup Wise (formerly Transfer Wise)
You can use Wise to pay your team members in many different currencies around the world.
To set up, please follow our most recent Wise integration guide.
Help! My timesheet is locked
This can have 3 reasons:
1. most commonly when you submit your timesheet for the current (ongoing) period. Once you submit you’re not supposed to change the timesheet and so it’s locked. An admin can unlock the timesheet however. Read more…
2. you’re looking at a day that is (far) in the past. How far you’re able to go back and edit is a setting that your organization controls, so you can ask an admin.
3. as an admin you’re looking at a user’s timesheet, it’s locked by default, but can be unlocked to make changes.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!